FAQ

How long have you been in business?

We have been in business since 2010 and registered as iTz All About You!

Why did my products ship separately?

We work directly with the manufacturer and ship the product as soon as they are sent to shipping at the warehouse.

Where do your products come from?

We have suppliers all over the world and ship directly from the warehouse so that we will be able to offer low prices.

Will my product have retail tags?

Yes and No. Some of our products are made to order and ship to our wholesalers who then tag and ship to their customers.

Do you accept returns?

Yes, we accept returns upon request within 15 days of receiving your order.

Custom printed orders are non-refundable. If there is an issue with your order we will be happy to work with you to come to a solution. Please refer to our terms and conditions to see if the issue falls into our allowable range. Since all of our items are handmade, there may be variation between or even within an order.

Custom made items purchased are in most cases not returnable. This is due to the fact that the Artist has been paid a commission on the purchased item.

Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted with 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.

If there is an error with your order or if there are any changes you wish to make after your order has been placed, we require that you contact us within 3-hrs of the order being placed or by the following business day if the order was placed on Sunday.

In an effort to reduce the impact of returned products, My Gift Obsession reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

When contacting us with an issue, please be sure to include photos for our reference. You may contact us @ mygiftobsession.com with your pictures and comments.

All returns are handled on a case by case basis. In most cases, My Gift Obsession does not cover the shipping cost of a returned item. Returns must be received within 15 days.

Will I get a tracking number?

Yes we will update you on the status of your order for each item when it ships.